Legal

Terms of Service

Last updated: September 2026

1. Acceptance of Terms

By accessing or using the Safeliant Evidence Guard platform, website (safeliant.com), APIs, or related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you (“Customer”, “you”, “your”) and Lena Corporation, the company that operates Safeliant (“Company”, “we”, “us”, “our”).

2. Service Description

Safeliant provides revenue-journey checks and evidence-based reports for agreed client websites. For agency subscriptions, the selected plan sets the client-account range. The supported platforms, journeys, access, check frequency and delivery scope are confirmed with you in writing during onboarding. We begin checks after confirming the scope and receiving any required merchant authorisation.

Checks report what was tested and observed, including steps that could not be assessed. A report does not guarantee that every issue will be found or that a purchase, payment or revenue outcome has been verified. We do not make changes to your clients' sites.

3. Account Registration

When an account is provided for the Service, you must provide accurate, complete, and current information. You agree to:

  • Provide truthful and accurate account information and keep it up to date.
  • Maintain the security and confidentiality of your account credentials, API keys, and access tokens.
  • Immediately notify us at security@safeliant.com of any unauthorised use of your account or any security breach.
  • Accept responsibility for all activity that occurs under your account.

Safeliant reserves the right to suspend or terminate accounts that contain inaccurate information or that are used in violation of these Terms.

4. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Key requirements include:

  • You may only scan domains and websites that you own or have explicit, documented authorisation to monitor.
  • You must not use the Service to generate false, misleading, or fraudulent compliance evidence.
  • You must not attempt to reverse-engineer, circumvent security measures, or interfere with the Service's operation.
  • You must not exceed published API rate limits or implement automated workarounds to bypass usage restrictions.

Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account.

5. Subscription Plans and Pricing

5.1 Plans

Agency subscriptions are offered at the monthly price and client-account range shown at checkout. The specific checks and delivery scope are confirmed in writing during onboarding. Safeliant reserves the right to modify plans and pricing at any time, with at least 30 days' notice for existing customers.

5.2 Free Trial

Agency subscriptions offer a 7-day trial when shown at checkout. A payment method is required to start the trial. Unless you cancel before the trial ends, the subscription automatically renews at the monthly price shown at checkout, with the first payment due after the trial. You can cancel at any time under Section 6.

5.3 Billing

  • Paid plans are billed monthly or annually, as selected at the time of subscription.
  • Agency subscription fees are quoted in EUR. The current agency checkout links do not collect VAT. The amount due is shown at checkout before you confirm.
  • Payments are processed securely through Stripe. By subscribing, you agree to Stripe's terms of service.
  • Failed payments will be retried according to Stripe's retry schedule. After repeated failures, your account may be downgraded or suspended.

5.4 Refunds

Subscription fees are non-refundable except where required by applicable law. If you believe you are entitled to a refund, contact us at hello@safeliant.com and we will review your request on a case-by-case basis.

6. Cancellation

You may cancel your subscription at any time by emailing hello@safeliant.com. To avoid the first charge on a trial subscription, email us before the trial ends. Upon cancellation:

  • A cancellation requested during the trial prevents future subscription charges.
  • For a paid subscription, cancellation takes effect at the end of the current billing period unless we confirm otherwise in writing.
  • Contact us to arrange export of any deliverables available to your account, subject to our Data Processing Agreement.

7. Intellectual Property

7.1 Safeliant's IP

The Service, including all software, algorithms, scoring methodologies, rulepacks, documentation, branding, and content, is owned by Safeliant and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

7.2 Your Data

You retain all rights to the data you submit to the Service. By using the Service, you grant Safeliant a limited, non-exclusive licence to process your data solely for the purpose of providing the Service. We do not use your data for any other purpose without your consent.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant Safeliant a non-exclusive, royalty-free, perpetual licence to use such feedback to improve the Service without any obligation to you.

8. Data Protection and Privacy

Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement. By using the Service, you acknowledge and agree to the data practices described in those documents.

We use cookies and similar technologies as described in our Cookie Policy.

9. Service Level and Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. Current service status is available at our Status page.

We reserve the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Safeliant provides evidence-based checks of agreed journeys and does not guarantee a particular sales result or that all issues will be found. You are responsible for deciding whether and how to act on findings.
  • Safeliant shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
  • Safeliant's total aggregate liability for any claims arising from or related to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.
  • Safeliant is not responsible for changes made by you or third parties to your sites or systems after a check is performed.

These limitations apply whether liability is based on contract, tort, negligence, strict liability, or any other legal theory. See our Disclaimer for additional details.

11. Indemnification

You agree to indemnify, defend, and hold harmless Safeliant and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use or misuse of the Service.
  • Your violation of these Terms or the Acceptable Use Policy.
  • Your violation of any applicable law or regulation.
  • Scanning of websites without proper authorisation.
  • Any claim that your use of the Service infringed a third party's rights.

12. Termination

12.1 Termination by You

You may terminate your account at any time by cancelling your subscription and requesting account deletion through your account settings or by contacting support.

12.2 Termination by Safeliant

Safeliant may suspend or terminate your account immediately and without prior notice if:

  • You breach these Terms or the Acceptable Use Policy.
  • Your use of the Service poses a security risk or may cause harm to other users.
  • We are required to do so by law or regulatory order.
  • Your account has been inactive for more than 12 consecutive months.

12.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Data retention and deletion follow the terms of our Data Processing Agreement. Provisions that by their nature should survive termination (including intellectual property, limitation of liability, and indemnification) shall continue in force.

13. Dispute Resolution

Any disputes arising from or related to these Terms shall first be addressed through good-faith negotiation between the parties. If a dispute cannot be resolved through negotiation within 30 days, it shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body, unless you are entitled to bring claims in a court of competent jurisdiction under applicable consumer protection laws.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules. The courts of Sofia, Bulgaria shall have exclusive jurisdiction, except where applicable mandatory law requires otherwise.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

  • We will update the “Last updated” date at the top of this page.
  • We will notify registered users by email or in-app notification at least 30 days before the changes take effect.
  • Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
  • If you do not agree to the revised Terms, you must stop using the Service and cancel your account.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between you and Safeliant with respect to the Service and supersede all prior agreements, understandings, and communications.

18. Contact

If you have questions about these Terms, please contact us: